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General Question

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How Can I Check My Order Status?

On our website telebrandsindia.com there is an option of TRACK ORDER. You can track your order using this option or you can call our customer support on 09223100727 / 28/ 29 / 30 to know your order status, Monday to Saturday 09.30 am to 06.30 pm

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I Missed The Delivery Of My Order Today. What Should I Do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

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Will The Delivery Be Tried Again If I'm Not Able To Collect My Order The First Time?

Couriers make sure that the delivery is re-attempted the next business day if you can't collect your order the first time.

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Can I Change The Delivery Address After Placing The Order?

The delivery address changes are possible only till the order status is under process. Once the status changes to Shipped,the delivery address cannot be changed.

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How Will The Product Be Delivered To Us?

All orders are shipped through courier services who will deliver the packages to your doorstep.

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Within How Many Days The Product Will Reach Us?

The delivery time is 7-10 business days excluding the public holidays and Sundays.

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The Delivery Of My Order Is Delayed. What Should I Do?

In case of delay, you will be intimated through SMS or email. Kindly check these updates.

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What Should I Do If My Order Is Approved But Hasn't Been Shipped Yet?

You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm

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How Can I Cancel My Order?

Your order can be cancelled before shipment of your order. You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm

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How To Claim Return/ Replacement For Products Under Seller/ Manufacturer’s Warranty?

You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm

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How Do I Track The Status Of My Return Request?

You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm

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How Can I Get My Order Delivered Faster?

Orders will be delivered by the date you see on the product page for your location.

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Can I Modify The Shipping Address Of My Order After It Has Been Placed?

The shipping address changes are possible only till the order status is under process. Once the status changes to Shipped, the shipping address cannot be changed.

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What Are The Modes Of Refund Available After Cancellation?

Modes of refund are NEFT and refund cheque payment.

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How Can I Get My Refund If My Order Is Delivered Even After Canceling It?

Refund will be initiated once the delivered parcel is returned back to us.

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How Do I Track The Status Of My Return Request?

You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm

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I Just Canceled My Order. When Will I Receive My Refund?

After cancellation of order and confirmation of your payment in our account, the refund will be done in 3 to 4 business days.

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How Long Would It Take Me To Receive The Refund Of My Returned Product?

3-7 business days

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Why Have I Not Received My Refund Despite Refunds Policy?

You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm

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What If We Receive The Product In Damage Of Defective Conditions?

You can intimate this to our customer support and we will arrange for replacement of the defective or damaged product.

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If I Request For A Replacement, When Will I Get It?

All replacement orders will be sent through standard shipping i.e. 7-10 business days.

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What Is Telebrands India's Credit Card EMI Payment Option?

It depends on individual bank, Same can be checked out on the Checkout page.

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How Can I Order For Large Quantities Of The Product As Part Of A Corporate Order?

You can write to info@telebrandsindia.com for corporate orders

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What Is COD Limit?

COD Limit is Rs.15,000/-

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How Do I Make Payment Using EMI (Credit Card) Option?

On the checkout page select EMI options and select the credit card of your bank and make the payment.

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What Happens If Bank Rejects EMI Conversion?

You need to get in touch with your card issuing bank.

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How Is The GST Amount Decided?

GST amount is decided as per the Indian government rules and regulations.

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Do You Accept Payments Through Mobile Wallets?

Yes

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What Are The Various Modes Of Payment Available?

Credit Card, Debit Card, Net Banking, UPI, Wallets and Cash on Delivery

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My Order Transaction Failed But The Amount Has Been Deducted From My Bank Account. What Should I Do?

You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm

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Why Do I See Different Prices For The Same Product?

Different vendors have different prices.

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Is Installation Offered For All Products?

NO, pls refer to product details

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Is It Possible To Order Multiple Products Through A Single Payment?

Yes it is possible

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Why Are Faster Delivery Options Not Available At My Location?

Faster delivery options may not be available in your location by couriers, but we’re trying to expand our services to include more locations for faster deliveries.

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Are Faster Delivery Options Available On Telebrands India?

Coming Soon

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Why Didn't My Order Qualify For Free Delivery?

Free Delivery is applicable on certain products. Same can be checked on the website.

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What Are The Conditions To Avail Free Delivery On My Order?

It is product based. if it is a free delivery product same will be mentioned on the product page.

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How Long Does It Take To Deliver The Product After It Has Been Dispatched?

After dispatch of the product it will take 3 to 4 business days for the delivery depending on address location.

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My Order Is Out For Delivery, But Has Not Reached?

The courier may be facing difficulties in locating your address. They will get in touch with you for the delivery of your parcel.

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I Am Unable To Track My Shipment. What Should I Do?

You can call our customer support on 09223100727 / 28/ 29 / 30 to know your order status, Monday to Saturday 09.30am to 06.30pm

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Why Is Delivery Time Different For Different Products?

It Depends on the size & weight of the product.

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How Much Do You Charge For Shipping The Products?

Each product has different shipping charges based on size & weight.

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Can I Change The Shipping Address?

The shipping address changes are possible only till the order status is under process. Once the status changes to Shipped, the shipping address cannot be changed.

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I Lost My Warranty Card. How Can I Get Warranty?

You can call our customer support on 09223100727 / 28/ 29 / 30 to know your order status, Monday to Saturday 09.30am to 06.30pm

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How Can I Claim Warranty For My Product?

You can call our customer support on 09223100727 / 28/ 29 / 30 to know your order status, Monday to Saturday 09.30am to 06.30pm